USAA Customer Service Phone Numbers for Insurance, Loans, Mortgage, Credit Card

USAA offers enough convenience to its members and USAA Customer Service is one of the similar comforts offered by the bank. 800-531-USAA (8722) is the toll-free USAA customer service phone number that bank users can call anytime.

However, it is notable here that for each customer issue, there is a separate line. And bank members need to call the right customer service representative for each of the issues. Now, if you have any issues with USAA Bank, please reach the USAA customer service below and assist yourself here and now.

USAA Customer Service

The United Services Automobile Association, better known as USAA Bank, is one of the largest financial institutes in the US and is a Fortune 500 group of companies. Other than banking services for militants and their spouses, USAA also offers convenient customer services to its users.

Moreover, reaching customer service isn’t bothersome for USAA members. Especially, if you are an online banking customer, you can easily USAA customer support online. Besides, for each service, there is a separate line and representative. Please sort out the issue you have been facing with USAA, dial any of the following respective numbers, talk to a USAA customer service representative, and solve your queries here and now.

USAA customer service phone numbers

USAA Phone Numbers

  • Customer Service USAA Phone Number: 210-531-8722

  • USAA Customer Service Toll-Free Number: 1-800-531-8722

  • Insurance USAA Customer Service Phone Number: 800-531-8555

  • USAA Customer Service Life Insurance: 800-292-8294

  • Auto Insurance USAA Phone Number: 800-531-8555

  • USAA Customer Service Phone Number Banking: 800-531-8722

  • USAA Customer Service for Mortgage: 855-430-8489

  • Loans USAA Customer Service Number: 800-531-0341 or 800-531-8781

  • USAA Credit Card Customer Service Phone Number: 800-531-8722

USAA customer service phone numbers

USAA Bank Customer Service

  • USAA Customer Service Address:
    USAA Accessibility Operations Director
    9800 Fredericksburg Road
    San Antonio, TX 78288

  • USAA Customer Service Chat

  • USAA customer service email: www.usaa.com/help/contact/

  • USAA Bank Customer Service website: https://www.usaa.com/help/contact

  • USAA official website: https://www.usaa.com/help/contact/

  • USAA Bank Officers’ contact details

    • Vicky Bonney | Director | CEO Member Relations
      Director/CEO Member Relations
      9800 Fredericksburg Road
      San Antonio, TX 78288
      [email protected]
    • Wayne Peacock
      CEO
      San Antonio, TX
      [email protected]

USAA Customer Support assistance: Resources

If you have any issues reaching out to USAA customer service by phone, email, chat, or toll-free number, please feel free to mention your issues in the comment box below. Banking experts and professionals from MysCards will assist you to reach the right customer service.

USAA Customer Service Reference

Reasons customers like you called recently

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Our Editor’s Notes on USAA’s Phone-Based Customer Care

USAA is a financial services company that is known for its excellent customer service, particularly when it comes to phone-based customer care.

Customers have reported that the company’s representatives are friendly, knowledgeable, and able to quickly resolve issues.

Additionally, USAA offers a variety of self-service options, such as online chat and a mobile app, which allows customers to easily access account information and perform transactions. Overall, USAA’s phone-based customer care is highly rated by customers for its efficiency and helpfulness.

Why Do People Call USAA Customer Support?

People may call USAA customer support for a variety of reasons, including:

  1. Account Issues: Customers may need assistance with accessing their accounts, resolving account errors, or reporting fraudulent activity.
  2. Products and Services: Customers may have questions about USAA products and services, such as insurance policies, loans, or investments.
  3. Technical Support: Customers may need help with online banking or the USAA mobile app, such as troubleshooting login issues or resolving technical errors.
  4. Claims: Customers may need to file a claim for an insurance policy, or may have questions about the claims process.
  5. Billing and Payment: Customers may have questions about their bills or payments, or may need assistance with setting up automatic payments.
  6. General Information: Customers may be seeking general information about USAA’s products, services or policies.

Overall, USAA customer support is designed to help customers with any questions or concerns they may have about their accounts or USAA products and services.

Best Practices for Calling USAA Customer Service

  1. Be prepared: Have your account information, policy numbers, and any relevant details about your issue ready before you call. This will help the representative assist you more efficiently.

  2. Be polite: Treat the customer service representative with respect and courtesy. Being rude or aggressive will not help resolve your issue any faster.
  3. Be clear and concise: Clearly state the reason for your call and the outcome you are hoping to achieve. This will help the representative understand your issue and offer the best solution.
  4. Be patient: Hold times can be long, especially during peak hours, so it’s important to be patient. Remember that the representative is doing their best to assist you.
  5. Follow up: If the representative needs to research your issue or transfer your call, make sure to follow up to ensure that your issue was resolved.
  6. Try self-service options: If possible, try using USAA’s self-service options such as online chat, mobile app, or website before calling customer service. These options can be more efficient and can save you time.

  7. Keep records: Keep records of the date, time, and outcome of your call, this can be helpful if you need to follow up or escalate your issue.

How Do People Feel About Calling USAA Customer Support?

Overall, people tend to have a positive experience when calling USAA customer support. USAA is known for its excellent customer service, and customers have reported that the company’s representatives are friendly, knowledgeable, and able to quickly resolve issues.

Many customers also appreciate the variety of self-service options available, such as online chat and a mobile app, which allows them to easily access account information and perform transactions.

Customers have also reported that the wait times to speak with a representative can be shorter than at other financial institutions, and when they are put on hold, they are informed of the expected wait time.

However, as with any customer service, experiences can vary and some customers may not have had the experience they were expecting.

It’s important to keep in mind that individual experiences may vary, and if you are not satisfied with your experience, you should follow up with USAA’s customer service and provide feedback for them to improve.

What Kind of Issues Can USAA Phone-Based Customer Service Resolve?

USAA’s phone-based customer service can assist with a wide range of issues related to the products and services that the company offers, including:

  1. Account Issues: USAA’s customer service representatives can assist customers with accessing their accounts, resolving account errors, and reporting fraudulent activity.
  2. Products and Services: Customer service representatives can provide information and assistance with USAA products and services, such as insurance policies, loans, and investments.
  3. Technical Support: Customer service representatives can help customers troubleshoot login issues and resolve technical errors with online banking or the USAA mobile app.
  4. Claims: Customer service representatives can assist customers with filing claims for insurance policies and answer questions about the claims process.
  5. Billing and Payment: Customer service representatives can help customers with questions about their bills or payments, and assist with setting up automatic payments.
  6. General Information: Customer service representatives can provide general information about USAA’s products, services, or policies.
  7. Fraud and Security: Customer service representatives can assist customers with reporting any suspicious activity and help them secure their accounts.

Overall, USAA’s phone-based customer service is designed to help customers with any questions or concerns they may have about their accounts or USAA products and services.

What Issues Can’t Be Resolved Over the Phone?

While USAA’s phone-based customer service can assist with a wide range of issues, there may be some issues that cannot be fully resolved over the phone. These can include:

  1. Complex issues: Certain issues may be too complex to be resolved over the phone, and may require additional research or involvement from other departments.
  2. Legal or regulatory issues: If the issue requires legal expertise, or is subject to specific regulations, it may not be able to be resolved over the phone.
  3. Document or paperwork requirements: Some issues may require specific documentation or paperwork, such as a claim form, to be completed before they can be fully resolved.
  4. Physical Inspection: Some issues may require physical inspection, for example, for insurance claims related to property damage, a claims adjuster will need to visit the property to inspect the damage.
  5. On-site assistance: Some issues may require on-site assistance, such as installing new equipment or providing technical support.

However, USAA’s customer service representatives will do their best to assist customers with any issues they have and can guide them through the process of resolving the issue, and if necessary, direct them to the appropriate department or resources that can help.

What Can I Do if My Call to USAA Customer Service Is Unsuccessful?

If your call to USAA customer service is unsuccessful, there are several steps you can take to try and resolve your issue:

  1. Follow up: If the representative needs to research your issue or transfer your call, make sure to follow up to ensure that your issue was resolved.
  2. Escalate the issue: If the representative is unable to assist you, ask to speak with a supervisor or manager. They may be able to offer additional resources or a different solution.
  3. Use self-service options: If possible, try using USAA’s self-service options such as online chat, mobile app, or website. These options can be more efficient and can save you time.
  4. Email or write: If you prefer not to call, you can contact USAA by email or letter. Make sure to include your account information and a detailed description of your issue.
  5. Submit feedback: If you are not satisfied with your experience, you should submit feedback to USAA’s customer service. This will help USAA to improve its service.
  6. Look for alternative solutions: If you are not satisfied with the resolution provided, you may want to look for alternative solutions such as seeking legal advice, or if it’s related to financial products or services, looking for other options from other financial institutions.

It’s important to note that USAA is committed to resolving customer issues and providing excellent customer service, but it may take some time and effort to find the best solution for your particular case.

Customer Number 800-531-8722 – by the Numbers

Phone number to dial 800-531-8722
Call-back available YES
Call picked up by a real person YES
Department you’re calling Claims
Call center hours are  Monday – Friday 7 am-5:30 pm CST
Best time to dial8:30am
Navigate the phone maze to a human When the voice prompts begin, press #, then enter the 5-digit extension, and then hit # again. The human will transfer you to the right department.
Average wait
Current wait128
Rank (among phone numbers)1
Rank (overall)1
Alternate methods phone, web, Facebook, Twitter
Quality of communication78%
Quality of help57%
Customer votes5,257
Information last updatedSun Jan 15 2023 09:00:00 GMT+0000 (Coordinated Universal Time)

USAA’s Best Toll-Free/800 Customer Phone Number

USAA’s main customer service number is 800-531-USAA (8722). This number is available 24/7 and can be used for a variety of issues, including account information, policy questions, technical support, and filing claims. Customers can also use this number to find the contact information for specific departments or to speak with a representative in Spanish.

Additionally, USAA also has a toll-free number for claims support, which is 800-531-8222. And another number for their banking services is 210-531-8722.

It is always recommended to check the USAA official website for the most updated and accurate contact information.

Keep in mind that USAA also offers other self-service options such as online chat and a mobile app, which allows customers to easily access account information and perform transactions, these are great alternatives if you prefer not to call.

Contacting USAA – by phone or otherwise

There are several ways to contact USAA, including:

  1. Phone: USAA’s main customer service number is 800-531-USAA (8722). This number is available 24/7 and can be used for a variety of issues, including account information, policy questions, technical support, and filing claims. Customers can also use this number to find the contact information for specific departments or to speak with a representative in Spanish.
  2. Email: USAA offers email support through their website, customers can use the contact form to send an email to the appropriate department, and the company will respond as soon as possible.
  3. Online Chat: USAA offers online chat support through their website, customers can use the chat feature to speak with a representative in real-time, this service is also available 24/7.
  4. Social Media: USAA has a presence on several social media platforms such as Twitter, Facebook, and Instagram, customers can use these platforms to reach out to the company and get assistance.
  5. Mobile App: USAA has a mobile app that allows customers to access their account information, perform transactions, and contact customer service.
  6. Postal Mail: USAA’s mailing address can be found on its website, and customers can send a letter to the company with their inquiries or concern.
  7. In-Person: USAA has financial centers in some locations, and customers can visit these centers to speak with a representative in person.

It’s important to note that some services or products may have specific hours of operation or different contact methods, always check the USAA official website for the most updated and accurate information.

What is GetHuman’s Relationship to USAA?

GetHuman is a third-party company that provides customer service information and contact options for various businesses, including USAA. GetHuman’s goal is to help customers navigate the customer service process and get in touch with companies quickly and easily.

They do this by providing phone numbers, email addresses, and other contact information for various companies, as well as information on common issues and how to resolve them. They also offer a platform where customers can share their own experiences and rate the customer service they received.

GetHuman is not affiliated with USAA, and any information provided by GetHuman should be verified with USAA directly. The information provided by GetHuman is meant to be a helpful resource, but USAA’s official website should always be consulted for the most accurate and up-to-date information.

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